FAQ

Jewelry Department
203 North Belt Line Road, #200
Grand Prairie, TX 75050

Showroom hours
Monday to Saturday: 12pm to 6pm
Sunday: Closed

Call 214.478.3580
support@shopjewelrydept.com

Showroom and contact details

Email support@shopjewelrydept.com, call 214.478.3580 or use the chat icon on our website. Include your order number and a description of your question.

Yes. We offer free shipping on orders delivered within the United States. Available delivery options are shown at checkout. See our shipping policy.

Standard orders are typically prepared for shipment within 1 to 2 business days. Standard delivery is estimated at 3 to 5 business days after shipment, depending on your location. These are estimates, not guaranteed arrival dates. Custom and personalized pieces have separate production timelines confirmed with your quote.

Tracking is emailed once your order ships.

Check with your carrier, neighbors, building manager or mail room. If you still cannot locate it, contact us with your order number and tracking details so we can review the issue with you. See our shipping policy.

All sales are final. You may request a one time exchange for an item of equal or greater value within 14 days after receiving it. Eligible items must be unworn or unused, with tags, original packaging and proof of purchase.

Custom and personalized pieces, sale items and gift cards are excluded. Contact us for approval and shipping instructions before sending an item back. Exchange shipping is at your expense unless we made an error. Shipping charges already paid are not refundable.

See the full exchange policy, including any applicable statutory rights.

Inspect your order when it arrives. Contact us immediately if it is damaged, defective or incorrect, with your order number and photos, so we can evaluate the issue and discuss the next steps.

Submit a custom jewelry inquiry with your idea, materials, budget and inspiration photos. We will contact you within 24 to 48 hours to discuss your design and options.

A deposit is required to begin your custom piece. Production timing is confirmed with your quote. Custom and personalized pieces are final sale and cannot be exchanged.

Our selection includes 10K, 14K and 18K gold, 925 sterling silver and gold plated jewelry. Check the product description and selected option for the metal, gemstone, finish and dimensions of that specific piece.

Gold purity and solid or hollow construction are separate details. Gold plating is a surface layer over another metal and can wear over time. See our gold guide.

No. Moissanite is silicon carbide. Lab grown and natural diamonds are diamond, with different origins. Read our gemstone guide for the details to compare before buying.

Store each piece separately in a dry, soft lined box or pouch. Remove jewelry before sleeping, manual tasks and exposure to chlorine, perfume or harsh chemicals. Avoid harsh cleaners and abrasive cloths.

Cleaning methods depend on the metal, finish and stones. If you are unsure, contact us with the details of your piece before cleaning or polishing it.

Contact support@shopjewelrydept.com or 214.478.3580 with your order number, a description of the issue and photos. We can review your piece and discuss the next steps.

Ask us about the coverage, conditions and any repair costs for your specific piece before purchasing or approving work.

Available payment methods are shown at checkout. Select from the options offered for your order.

Get Funding Up To $5,000 | No Credit Needed

Apply Now through Snap. Subject to approval. Approval amounts and terms vary. No credit history is required, but Snap obtains information from consumer reporting agencies and scores with those agencies may be affected. Approved amounts are used toward merchandise, not paid to you as cash. Review the provider's terms before applying.