Refund policy

Sales and exchanges

All sales are final. We offer a one time exchange for an eligible item of equal or greater value. You have 14 days after receiving your item to request an exchange.

Exchange eligibility

Your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will need your receipt or proof of purchase.

How to request an exchange

Email support@shopjewelrydept.com or call 214.478.3580 within 14 days after receiving your item. Contact us for approval and current shipping instructions before sending an item back. Items sent without prior approval will not be accepted.

Exchange shipping

Exchange shipping is at your expense. If we made an error, we will provide a return shipping label and instructions. Shipping charges already paid are not refundable.

Excluded items

Custom products, special orders and personalized pieces cannot be returned or exchanged. Sale items and gift cards are also excluded.

Damaged, defective or incorrect items

Inspect your order when it arrives and contact us immediately if it is defective, damaged or incorrect so that we can evaluate the issue and make it right. Include your order number and photos when contacting us.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.