Shipping policy

Free US shipping

We offer free shipping on orders delivered within the United States. The available delivery option is shown at checkout.

Processing and delivery

Standard orders are typically prepared for shipment within 1 to 2 business days. Standard delivery is estimated at 3 to 5 business days after shipment, depending on your location. These are estimates, not guaranteed arrival dates. Custom and personalized pieces have separate production timelines confirmed with your quote.

Tracking your order

Tracking information is sent by email once your order ships. Use the tracking link for the latest carrier updates.

Delivery questions

If tracking shows delivered but you cannot find your package, check with your carrier, neighbors, building manager or mail room. If you still cannot locate it, contact us with your order number and tracking details.

Email support@shopjewelrydept.com or call 214.478.3580.

For exchanges, review our exchange policy and contact us before sending an item back.